Automations let CLASP do routine work for you. A rule fires when a ticket is created or changed, checks a set of conditions (subject, status, priority, source, tag, and more), and then performs one or more actions automatically - such as assigning it to a specific agent or team, or changing its status, priority, type, or tags.
You can create as many rules as you need, and set the order they run in so more specific rules take priority over general ones.