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Stylesheet Test PageStylesheet Test ArticleTesting Custom Styles This is a test article used to verify whether custom stylesheet rules are applied correctly. This text should have a yellow background, black bold text, and an orange border on the left. Test ListCustom font and text sizeCustom colorsBackground colorsBorders and spa...
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How to Reset Your Password
Outdoor recreational splash pads (or spray pads) provide a refreshing way to cool off during the warmer months, typically opening by Victoria Day holiday weekend in May and remaining operational through the Thanksgiving weekend in October, weather permitting. These exciting water play areas feature push-button activated jets and sprays for endless fun. As temperatures drop, the splash pads will cl...
Captain John Wilson Park
Outdoor recreational splash pads (or spray pads) provide a refreshing way to cool off during the warmer months, typically opening by Victoria Day holiday weekend in May and remaining operational through the Thanksgiving weekend in October, weather permitting. These exciting water play areas feature push-button activated jets and sprays for endless fun. As temperatures drop, the splash pads will cl...
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It Came from Neverland https://www.goodreads.com/author/show/5774054.Cynthia_Pelayo https://www.goodreads.com/book/show/241434036-it-came-from-neverland#CommunityReviews https://www.goodreads.com/book/show/241434036-it-came-from-neverland#CommunityReviews Peter Pan meets Stephen King's It in this twisted horror retelling of a classic childhood fairytale set during WWI. 1914, Wendy Dar...
CLASP is where you and your team manage every support conversation. When you log in you will land on your ticket views, and the left navigation gives you quick access to everything else.Home and Search - a dashboard and a single search box that looks across tickets, contacts, customers, and the knowledge base at once.Tickets - the main queue of customer requests.Quarantine - suspicious inbound ema...
Three terms come up constantly in CLASP, and getting them straight makes everything else easier:Provider is your whole helpdesk account - your company's entire CLASP subscription, including all agents, tickets, and settings.Brand is a distinct support portal within your provider account. If you support more than one product or company name, each can have its own brand with its own domain, logo, co...
Every person who works tickets in CLASP is an Agent. Agents sign in with an email and password, and can update their own display name, photo, and password from their profile menu. Each agent has a role that controls what they can see and do:Admin - full access, including account setup and settings.Agent - the standard support role, focused on working tickets.Custom roles - if the built-in roles a...
A ticket can be created in several ways: a customer emailing your support address, a customer submitting a form on your portal, an embedded widget on your website, or a request coming through the API. Once created, a ticket carries a set of properties you can change at any time:Status - for example Pending Support, Pending Customer, In Progress, Probably Resolved, Resolved, or Duplicate.Priority,...
The Tickets page is a filterable, sortable list. Instead of rebuilding the same filter every day, save it as a view - for example "My Open Tickets" or "Unassigned This Week" - and it will appear in your list of saved views going forward. From the list you can also edit key properties inline (like status or priority) without opening each ticket individually, and select multiple tickets at once to...
Replies are written in a rich-text editor that supports formatting, inline images, and file attachments. If you find yourself typing the same answer often, save it as a canned response and insert it into future replies in a click, then personalize it before sending. You can CC or BCC additional people on a reply so they stay informed without being the primary requester, and you can add internal n...
Automations let CLASP do routine work for you. A rule fires when a ticket is created or changed, checks a set of conditions (subject, status, priority, source, tag, and more), and then performs one or more actions automatically - such as assigning it to a specific agent or team, or changing its status, priority, type, or tags. You can create as many rules as you need, and set the order they run i...
An SLA policy sets time targets for how quickly a ticket should receive a first response and how quickly it should be resolved. These targets are usually tied to priority, so urgent tickets get tighter deadlines than low-priority ones. Business hours define when your team is actually working - the days, hours, and timezone SLA calculations should count against - so a ticket submitted overnight or...
Not every inbound email should become a ticket. Messages that look like spam are held in Quarantine instead of automatically creating a ticket, so an agent can review and either release them into the queue or discard them. To reduce how often this happens, you can maintain a list of blocked senders whose messages should never be allowed through, and a list of trusted senders whose messages should...
