CLASP is where you and your team manage every support conversation. When you log in you will land on your ticket views, and the left navigation gives you quick access to everything else.
- Home and Search - a dashboard and a single search box that looks across tickets, contacts, customers, and the knowledge base at once.
- Tickets - the main queue of customer requests.
- Quarantine - suspicious inbound email held for review before it becomes a ticket.
- Knowledge Base - the self-service articles you publish for customers (and internal articles like this one).
- Alerts - your personal notification feed for things like new assignments or approaching deadlines.
- Reports - built-in dashboards on ticket volume, agent performance, and satisfaction.
- People - your Customers and Contacts.
- Admin - setup areas such as Brands, Agents, Teams, SLA Policies, and Automations (visible to administrators).
Everything you can see is scoped to your own provider account, so you will only ever work with your own team's tickets and data.