CLASP is where you and your team manage every support conversation. When you log in you will land on your ticket views, and the left navigation gives you quick access to everything else.Home and Search - a dashboard and a single search box that looks across tickets, contacts, customers, and the knowledge base at once.Tickets - the main queue of customer requests.Quarantine - suspicious inbound ema...
Three terms come up constantly in CLASP, and getting them straight makes everything else easier:Provider is your whole helpdesk account - your company's entire CLASP subscription, including all agents, tickets, and settings.Brand is a distinct support portal within your provider account. If you support more than one product or company name, each can have its own brand with its own domain, logo, co...
Every person who works tickets in CLASP is an Agent. Agents sign in with an email and password, and can update their own display name, photo, and password from their profile menu.
Each agent has a role that controls what they can see and do:Admin - full access, including account setup and settings.Agent - the standard support role, focused on working tickets.Custom roles - if the built-in roles a...
